How should you talk to a person in crisis?

"Launched ahead of World Humanitarian Day on Aug. 19, "Psychological First Aid: Guide for Fieldworkers" is aimed at enabling humanitarian and emergency workers all over the world to provide basic but vital psychosocial support to people in acute distress, including helping relief workers themselves.

Snider said guides on psychological first aid already exist, but this is the first that has been widely agreed on by the international aid community and backed by the WHO. It has the support of 24 large agencies, including CARE, the International Committee of the Red Cross (ICRC), Action Contre la Faim, International Medical Corps and a range of U.N. bodies, including UNICEF."